Strengthen security posture
Proactive, 24/7 monitoring and triage across your environment, with rapid response and recovery when security events occur.
AWS Partner-Led Enterprise Support
AWS Partner-Led Support delivers AWS Enterprise Support through an authorized AWS partner. Enterprise Support is required for a cross-service AWS Private Pricing Agreement (PPA) or Enterprise Discount Program (EDP), and an authorized partner can satisfy that requirement. Part of our AWS managed service provider program.
Validated by AWS
AWS Premier Tier Services Partner & Managed Service Provider
The MSP designation validates operational maturity, security practices, and AWS expertise. About the AWS MSP program
- 100+
- enterprise customers
- 24/7
- onshore + offshore coverage
- 99.99%
- application uptime
AWS pricing, plan comparison and end-of-support dates last verified against AWS pages on October 31, 2026.
Included in every plan
The full Enterprise Support plan
Everything AWS Enterprise Support covers, delivered by our TAM and engineers at the discounted rate.
Optimize architecture
TAM-led Well-Architected Reviews and hands-on guidance across modernization, AI adoption, and scalability.
Support critical events
Readiness reviews, capacity planning, and live coordination for launches, migrations, and peak-traffic events.
FinOps Management
Free, industry-standard FinOps tooling we utilize for cost optimization, utilization, and forecasting — no extra cost.
PPA requirement
A PPA requires Enterprise Support. You choose who provides it.
A cross-service AWS Private Pricing Agreement requires Enterprise Support for its term. Confirm the clause with your AWS account team; an authorized partner can satisfy it without changing your PPA.
Direct from AWS
AWS provides Enterprise Support at its published rate, with a designated TAM and Enterprise response-time SLAs.
Through ASCENDING
The same AWS Enterprise Support plan at 30% off the published rate, with a designated TAM and hands-on-keyboard engineers.
No PPA or designated TAM requirement?
Business Support+ may fit smaller production workloads. Compare plans before choosing.
Explore Business Support+The mechanics
Why Enterprise Support is priced on gross charges
A usage discount does not shrink this line item's basis — here's why, and how the ASCENDING rate changes it.
01 — Gross charges, not net
Support fees are calculated on gross charges
AWS calculates Enterprise Support fees on your gross monthly AWS charges — before any Private Pricing Agreement, Enterprise Discount Program, or other negotiated discount is applied. The support percentage is charged on that gross amount, so a usage discount does not lower the basis. Whether your contract discounts the support line itself is a negotiated term; confirm it with your AWS account team.
That's the gap ASCENDING closes. As an AWS-eligible partner, we deliver the identical Enterprise Support plan — same case severity levels, same tier structure, same SLAs — at 30% off that retail rate. Your PPA and existing AWS relationship are unchanged.
AWS retail Enterprise Support100% of tiered rate
ASCENDING Enterprise Support70% of tiered rate
What's actually different
Same plan. Same SLAs. More hands.
The discount isn't a lesser version of Enterprise Support — it's the same plan, delivered by a team that can also execute, not just advise.
| Capability | AWS Direct | ASCENDING |
|---|---|---|
| Ticketing system | AWS Support Center | ASCENDING Support Center |
| Response-time SLAs | Standard Enterprise SLAs | Identical SLAs |
| Designated TAM | Included | Included |
| Coverage | 24x7 (Support Engineers) | 24x7 (Support Engineers) |
| Hands-on-keyboard remediation | Guidance only | Executes changes, with your permission |
| Price vs. published rate | 100% | 70% |
Same commitments
Response-time SLAs
Identical to AWS Enterprise Support — the same severity levels, the same response windows.
| Priority | Severity level | Response | Example |
|---|---|---|---|
| Critical | Business-critical system down | 15 minutes | Major outage; loss of entire enterprise or customer base. Potential for large revenue loss or business risk. |
| Urgent | Production system down | 1 hour | Business significantly impacted; important functions or applications aren’t available. |
| High | Production system impaired | 4 hours | Critical functions of your applications are impaired or degraded. |
| Normal | System impaired | 12 hours | Non-critical applications behaving abnormally; time-sensitive development question. |
| Low | General guidance | 24 hours | General development or service questions, or feature requests. |
Estimate your savings
Enterprise Support savings calculator
Enter your average monthly AWS spend. We'll apply AWS's published Enterprise Support formula, then show the ASCENDING rate at 30% off.
Program available starting at $4,000/month in AWS spend. 30% discount on AWS Enterprise Support tiers, at 10% / 7% / 5% / 3% by usage band, with a $5,000/month retail minimum. Estimates shown for monthly AWS spend up to $2,000,000.
- AWS retail Enterprise Support
- $22,000/mo
- ASCENDING Enterprise Support
- $15,400/mo
You save
$6,600 /month
$79,200 per yearSee what your Enterprise Support bill should look like
Bring your last AWS invoice. We'll confirm eligibility and your exact discounted rate in one call.
At a glance
What AWS Partner-Led Enterprise Support includes
Reference facts covering discount, eligibility, coverage, and commitment.
| Capability | What it provides |
|---|---|
| Security posture | Proactive 24x7 monitoring, triage, and incident response across your environment. |
| Architecture optimization | TAM-led Well-Architected Reviews across modernization, AI adoption, and scalability. |
| Critical events | Readiness reviews and live coordination for launches, migrations, and peak-traffic events. |
| FinOps management | Free, industry-standard FinOps tooling for cost optimization, utilization, and forecasting. |
| Hands-on-keyboard | Engineers execute changes directly in your environment, with your permission. |
| Pricing | The same AWS Enterprise Support plan, at 30% off the published retail rate. |
Specifications
Pricing, eligibility, and commitment terms
Procurement questions to have answered before switching providers — not assumptions about what any partner includes.
| Specification | Value |
|---|---|
| Plan | AWS Enterprise Support, delivered by ASCENDING |
| Discount | 30% off AWS’s published Enterprise Support rate |
| Eligibility | $4,000/month minimum AWS spend |
| Commitment | 90 days minimum, then month-to-month |
| Coverage | 24x7, onshore + offshore Support Engineers |
| Ticketing | ASCENDING Support Center, same case severity levels as AWS |
| Technical Account Manager | Designated TAM included |
| Remediation | Hands-on-keyboard execution, with customer permission |
| Partner status | AWS Premier Tier Services Partner, Managed Service Provider |
Rollout
From quote to live coverage
The engagement starts with your last AWS invoice. These 3 steps take it from quote to 24x7 coverage.
Assessment & quote. Share your recent AWS invoice. We confirm eligibility and your exact discounted rate.
Transition. You sign on and your TAM and support team onboard. No AWS account migration required.
Ongoing delivery. 24x7 support begins through the ASCENDING Support Center with AWS-matching SLAs, with hands-on-keyboard remediation available.
In practice
What hands-on-keyboard support looks like
For example: our team’s monitoring flags a security finding or a resource nearing capacity. Under AWS-direct Enterprise Support, the response is guidance — a recommendation for your team to implement. With ASCENDING, and only with your prior authorization scoped to specific accounts and actions, our on-call engineer makes the change directly, under the same case severity and response-time commitments as AWS Enterprise Support.
The same applies to FinOps: rather than a report identifying idle or oversized resources, our engineers implement the resizing or cleanup directly, using the free FinOps tooling included in the plan.
Free AI Assistance for MSP Customers
Jarvis AI for AWS troubleshooting and technical guidance
An AI tool to assist with your day-to-day operations on AWS. Jarvis AI provides a governed connection between your AWS environment and your engineers' favorite IDE.
AWS Knowledge MCP Server
AWS’s managed server for documentation, API references, Well-Architected guidance and troubleshooting content. It needs no AWS account or authentication.
Learn moreAWS MCP Server
AWS’s server for account troubleshooting through API calls, run under each engineer’s own IAM permissions and logged to CloudTrail.
Learn moreGoverned by Jarvis
One setup for every engineer’s IDE. SSO and identity groups decide who reaches each server, and admins switch individual tools on or off. AWS-side identity and permissions control actions inside AWS.
Learn moreJanuary 1, 2027
On Enterprise On-Ramp?
AWS is retiring Enterprise On-Ramp on January 1, 2027. During 2026, customers are automatically upgraded to Enterprise Support at renewal or in periodic batches, with a designated TAM, 15-minute critical response and a $5,000 monthly minimum.
You can take Enterprise Support through ASCENDING at 30% off the published rate. GovCloud keeps the existing plans. Read the AWS end of support notice.
FAQ
AWS Partner-Led Enterprise Support questions
Answers for AWS support buyers, including teams with a cross-service PPA or EDP.
Yes. A cross-service Private Pricing Agreement requires Enterprise Support for its term. An authorized AWS partner can provide partner-led Enterprise Support that satisfies it, with your PPA unchanged. Confirm the clause with your AWS account team.
Yes. ASCENDING is an authorized AWS partner and MSP that delivers AWS Enterprise Support with identical SLAs and a designated TAM, at 30% off AWS’s published rate.
ASCENDING’s Partner-Led Enterprise Support is available for accounts with at least $4,000 a month in AWS spend. The price is 30% off AWS’s Enterprise Support fee, including AWS’s $5,000 minimum, so $3,500 a month at the minimum. For example, at $100,000 a month in AWS charges, AWS’s fee is $10,000 and the ASCENDING rate is $7,000.
AWS discontinues Enterprise On-Ramp on January 1, 2027 and upgrades those customers to Enterprise Support through 2026. You can take the upgraded plan through ASCENDING instead. These retirements do not apply to AWS GovCloud (US).
Enterprise Support is billed monthly, just as it is today, with no long-term contract. ASCENDING’s discount is applied against AWS’s published retail rate, so your Enterprise Support cost reflects the reduced rate directly — no separate reimbursement or credit cycle to manage.
A 90-day minimum commitment, then month-to-month with no long-term lock-in.
No. Your AWS account, contracts, and any Private Pricing Agreement or Enterprise Discount Program commitments stay exactly as they are. This is a separate line item — it doesn’t touch your usage pricing or your relationship with your AWS account team.
Any hands-on-keyboard work happens only with your approval, case by case, and scoped to what you authorize. This is consistent with our AWS Managed Service Provider certification for operational and security practices.
There’s no migration. You keep your existing AWS accounts and support plan structure; ASCENDING becomes your Enterprise Support delivery partner, and future invoices reflect the discounted rate going forward.
Yes — the same response-time commitments as AWS Enterprise Support, including under-15-minute response for business-critical cases and the same case severity levels. Submit cases through the ASCENDING Support Center; our engineers escalate to AWS when needed.
Guides
Enterprise Support guides
- AWS Partner-Led Support vs AWS Enterprise Support: What Changes What stays the same and what changes when a partner delivers Enterprise Support.
- How Much Does AWS Enterprise Support Cost in 2026? Worked examples at three spend levels using AWS’s published rates.
- Enterprise Support Is Part of Your AWS PPA Who can provide it, which credentials to check, and the cost over a 3-year term.
- AWS Private Pricing Agreement Negotiation Guide Commitment sizing, term length and the support line in a PPA or EDP.
- What Does an AWS Technical Account Manager Do? What a TAM does, and what changes with a partner-led TAM.
- Is AWS Enterprise Support Worth It? A decision guide by monthly spend, with four tests against your AWS bill.
Related resources
ASCENDING and AWS resources
- Well-Architected Reviews How ASCENDING evaluates your architecture against AWS’s Well-Architected Framework, included in this plan.
- AWS Zero Trust Framework The security model ASCENDING implements as part of proactively strengthening your security posture.
- Cloud Migration & Modernization ASCENDING’s approach to the architecture modernization work covered under this support plan.
Sources
Standards and references
ASCENDING’s discount is calculated against AWS’s own published terms. Reading the underlying pages is the fastest way to verify it.
- AWS Enterprise Support plan AWS’s published Enterprise Support plan, response-time SLAs, and included services.
- AWS Support pricing AWS’s published support tier pricing, the retail rate ASCENDING’s discount is calculated against.
- AWS Support plans end of support AWS’s notice on discontinuing Developer, Business and Enterprise On-Ramp support on January 1, 2027.
- AWS Managed Service Provider Program The AWS validation program behind ASCENDING’s MSP designation.
