24/7 coverage
Onshore and offshore engineers in rotation, around the clock.
AWS Managed Service Provider (MSP)
An AWS Managed Service Provider is an AWS partner validated through AWS's MSP program, including a third-party audit, to plan, migrate, operate and optimize workloads on AWS. ASCENDING is an AWS Premier Tier Services Partner and AWS MSP.
Validated by AWS
AWS Premier Tier Services Partner & Managed Service Provider
The MSP designation validates operational maturity, security practices, and AWS expertise. About the AWS MSP program
- 100+
- enterprise customers
- 24/7
- onshore + offshore coverage
- 99.99%
- application uptime
AWS Capabilities
Proven AWS expertise behind every managed environment
Decades of combined experience helping customers build, migrate and run on AWS is what lets us manage your environment effectively. The same engineers who deliver these capabilities operate your workloads day to day.
Migration & Modernization
Move workloads to AWS and modernize them for scale.
Learn moreDevOps & GitOps
Pipelines, infrastructure as code and release automation.
Learn moreAWS EKS & Kubernetes
Design and operate container platforms on Amazon EKS.
Learn moreSecurity & Governance
Security posture, compliance and account governance.
Learn moreSmart Data (AI & ML)
AI and machine learning workloads built on AWS.
Learn moreZero Trust
Zero Trust architecture across identity, network and data.
Learn moreOperating model
How we run your AWS environment
24/7 engineers and AWS-matching SLAs on every plan. A designated TAM comes with Enterprise Partner-Led Support.
AWS-matching SLAs
Response times on the same severity levels AWS uses. See AWS Support SLA
Designated TAM
A named Technical Account Manager for architecture and operational guidance, with Enterprise Partner-Led Support.
AI assistant
Jarvis AI gives your engineers AWS troubleshooting and guidance in their favorite IDE, free for MSP customers.
Hands-on-keyboard
Engineers make changes in your environment, only with your scoped authorization.
Free AI Assistance for MSP Customers
Jarvis AI for AWS troubleshooting and technical guidance
An AI tool to assist with your day-to-day operations on AWS. Jarvis AI provides a governed connection between your AWS environment and your engineers' favorite IDE.
AWS Knowledge MCP Server
AWS’s managed server for documentation, API references, Well-Architected guidance and troubleshooting content. It needs no AWS account or authentication.
Learn moreAWS MCP Server
AWS’s server for account troubleshooting through API calls, run under each engineer’s own IAM permissions and logged to CloudTrail.
Learn moreGoverned by Jarvis
One setup for every engineer’s IDE. SSO and identity groups decide who reaches each server, and admins switch individual tools on or off. AWS-side identity and permissions control actions inside AWS.
Learn moreAWS support
AWS Partner-Led Support through ASCENDING
As an authorized AWS partner and MSP, ASCENDING delivers AWS support plans through partner-led support: AWS’s own plans and SLAs, with our engineers as your first point of contact and escalation into AWS when a case needs it.
Enterprise
AWS Partner-Led Enterprise Support
AWS Enterprise Support through a partner at 30% off, with the same SLAs and a designated TAM. Satisfies a PPA.
Learn more Business+AWS Partner-Led Business Support+
AWS Business Support+ through a partner at 20% off AWS’s published rate, with no minimum. Replaces Developer and Business Support.
Learn more CompareCompare Support Plans
Partner-Led Business Support+, Enterprise Support and Resold Support side by side.
Learn moreFAQ
AWS MSP questions
An AWS partner validated through AWS’s Managed Service Provider program, which includes a third-party audit of technical skills and business health, to deliver planning, migration, operations and optimization on AWS.
A consulting partner typically delivers projects. An MSP also operates your environment on an ongoing basis, with 24/7 coverage and SLAs. ASCENDING includes a designated TAM with Enterprise Partner-Led Support.
Yes. ASCENDING is an AWS Premier Tier Services Partner and a validated AWS Managed Service Provider.
A cross-service PPA or a need for a designated TAM points to Enterprise Support. Smaller production workloads may fit Business Support+.
Yes. Jarvis AI is free for ASCENDING MSP customers.
Sources
Standards and references
- AWS Managed Service Provider Program The AWS validation program behind ASCENDING’s MSP designation.
- AWS Support plans AWS’s published support plans and pricing.
Talk to an AWS managed service provider
Tell us about your AWS environment. We’ll recommend the right operating model and support plan.
