AWS sells three paid plans: Business Support+ from $29 a month per account, Enterprise Support from $5,000 a month and Unified Operations from $50,000 a month. Basic Support remains free.
Compare AWS Support Plans (2026)
AWS now sells three paid support plans: Business Support+, Enterprise Support and Unified Operations. Developer Support, Business Support and Enterprise On-Ramp end on January 1, 2027. Compare the plans, then compare how to buy them: directly from AWS, resold through ASCENDING, or delivered by ASCENDING through AWS Partner-Led Support.
Validated by AWS
AWS Premier Tier Services Partner & Managed Service Provider
The MSP designation validates operational maturity, security practices, and AWS expertise. About the AWS MSP program
- 100+
- enterprise customers
- 24/7
- onshore + offshore coverage
- 99.99%
- application uptime
AWS pricing, plan comparison and end-of-support dates last verified against AWS pages on October 31, 2026.
The plans
AWS support plans side by side
As published by AWS. Each plan is billed as the greater of its minimum or a tiered percentage of your monthly AWS charges. Basic Support remains free.
| Feature | Business Support+ | Enterprise Support | Unified Operations |
|---|---|---|---|
| Starting price | $29 a month per account | $5,000 a month | $50,000 a month |
| Usage-based rate | 9% / 7% / 5% / 3% by band, per account | 10% / 7% / 5% / 3% by band | Tiered, at higher spend brackets |
| Critical response | Under 30 minutes | Under 15 minutes | Under 5 minutes |
| Production system down | Under 1 hour | Under 1 hour | Under 1 hour |
| Production system impaired | Under 4 hours | Under 4 hours | Under 4 hours |
| Expert access | 24/7 AWS experts | Designated TAM | Designated TAM, domain and incident management engineers |
| AI features | Contextual recommendations | Contextual recommendations | Contextual recommendations |
| AWS positioning | Production workloads | Business-critical workloads | Mission-critical workloads |
Source: AWS Support plans and AWS Support pricing. GovCloud retains the existing plans and has separate pricing.
How to buy
Direct, resold or partner-led
The same AWS plan can reach you three ways. What changes is who supports you day to day, who invoices you and what you pay.
| Feature | AWS direct | Resold Support | Partner-Led Support |
|---|---|---|---|
| Who handles your cases | AWS Support | AWS Support | ASCENDING engineers, escalating to AWS |
| Who you contact first | AWS Support Center | AWS Support Center | ASCENDING Support Center |
| Response-time SLAs | AWS published SLAs | AWS published SLAs | Identical to AWS |
| TAM (Enterprise) | AWS TAM | AWS TAM | ASCENDING TAM |
| Who invoices you | AWS | ASCENDING | ASCENDING |
| Price | AWS published rate | Discount to published rate | 30% off Enterprise, 20% off Business+ |
| Hands-on-keyboard | Guidance only | Guidance only | Executes changes, with your permission |
Resold Support
How buying AWS support through ASCENDING works
With Resold Support, AWS Support still handles your cases. ASCENDING invoices you at a discount to AWS’s published rate.
Review your accounts
Share your recent AWS invoice. We confirm the plan, the accounts it covers and your rate.
Move billing to ASCENDING
Your AWS accounts and any PPA stay as they are. Only the support line moves.
Keep the same AWS support
Cases still go to AWS Support under AWS’s published SLAs. ASCENDING invoices you each month.
Choosing
Which option fits
Pick by what you need covered, then compare price on a like-for-like basis.
| Your situation | Recommended fit |
|---|---|
| Cross-service PPA or EDP | Enterprise Support is required. At the Enterprise level, Partner-Led Support (30% off) or Resold Support satisfies it. |
| Revenue-critical workloads | Enterprise Support for the 15-minute critical response and a designated TAM. |
| Lean in-house team | Partner-led support, for engineers who make changes in your environment with your permission. |
| On Developer or Business Support | Move to Business Support+ before January 1, 2027. |
| Want AWS Support as-is, lower invoice | Resold Support keeps AWS as your support provider and lowers the price. |
Enterprise
AWS Partner-Led Enterprise Support
AWS Enterprise Support through a partner at 30% off, with the same SLAs and a designated TAM. Satisfies a PPA.
Learn more Business+AWS Partner-Led Business Support+
AWS Business Support+ through a partner at 20% off AWS’s published rate, with no minimum. Replaces Developer and Business Support.
Learn more GuideAWS Support Plans 2026: What Changed
What changed in AWS’s plan lineup and what to do before January 1, 2027.
Learn moreFAQ
AWS support plan questions
AWS discontinues Developer Support, Business Support and Enterprise On-Ramp on January 1, 2027. Developer and Business customers can move to Business Support+; Enterprise On-Ramp customers are upgraded to Enterprise Support. The existing plans remain available in AWS GovCloud (US).
With Resold Support, AWS Support handles your cases and the partner invoices you. With Partner-Led Support, the partner’s engineers and TAM support you directly and escalate to AWS when needed.
Through ASCENDING, Partner-Led Enterprise Support is 30% off and Partner-Led Business Support+ is 20% off AWS’s published rates. Resold Support is also discounted; request a quote for your accounts.
Yes. An authorized AWS partner such as ASCENDING can resell AWS support plans or deliver them through AWS Partner-Led Support.
A cross-service Private Pricing Agreement requires Enterprise Support. Business Support+ does not satisfy it. An authorized partner can provide Enterprise Support that does.
Sources
Standards and references
- AWS Support plans AWS’s published comparison of support plans.
- AWS Support pricing AWS’s published support pricing by plan and usage band.
- AWS Support plans end of support AWS’s notice on discontinuing Developer, Business and Enterprise On-Ramp support.
- AWS Partner-Led Support program AWS Partner Network announcement of the partner-led support program.
Not sure which plan or route fits?
Bring your last AWS invoice. We’ll compare plans and routes on your actual accounts in one call.
