Strengthen security posture
Proactive, 24/7 monitoring and triage across your environment, with rapid response and recovery when security events occur.
AWS Enterprise Partner-Led Support
ASCENDING is an authorized AWS partner delivering AWS Enterprise Support to AWS's own standards, at a discounted rate. We use AI to help our MSP engineers resolve issues faster, backed by hands-on-keyboard support in your environment, with your permission.
Validated by AWS
AWS Premier Tier Services Partner & Managed Service Provider
The MSP designation is AWS's highest bar for managed service delivery — validated operational maturity, security practices, and AWS expertise. Our Enterprise Support discount is delivered on that same standing.
- 100+
- enterprise customers
- 24/7
- onshore + offshore coverage
- 99.99%
- application uptime
Included in every plan
The full Enterprise Support plan
Everything AWS Enterprise Support covers, delivered by our TAM and engineers at the discounted rate.
Optimize architecture
TAM-led Well-Architected Reviews and hands-on guidance across modernization, AI adoption, and scalability.
Support critical events
Readiness reviews, capacity planning, and live coordination for launches, migrations, and peak-traffic events.
FinOps Management
Free, industry-standard FinOps tooling we utilize for cost optimization, utilization, and forecasting — no extra cost.
The mechanics
Why Enterprise Support still costs full price
Your negotiated discounts don't touch this line item — here's why, and how the ASCENDING rate changes it.
01 — Gross charges, not net
Support fees are calculated on gross charges
AWS calculates Enterprise Support fees on your gross monthly AWS charges — before any Private Pricing Agreement, Enterprise Discount Program, or other negotiated discount is applied. The support percentage is charged on the full retail rate underneath, regardless of what you've negotiated.
That's the gap ASCENDING closes. As an AWS-eligible partner, we deliver the identical Enterprise Support plan — same ticketing system, same tier structure, same SLAs — at 30% off that retail rate. Your PPA drawdown and existing AWS relationship are unaffected.
AWS retail Enterprise Support100% of tiered rate
ASCENDING Enterprise Support70% of tiered rate
What's actually different
Same plan. Same SLAs. More hands.
The discount isn't a lesser version of Enterprise Support — it's the same plan, delivered by a team that can also execute, not just advise.
| Capability | AWS Direct | ASCENDING |
|---|---|---|
| Ticketing system | AWS Support Center | ASCENDING Support Center |
| Response-time SLAs | Standard Enterprise SLAs | Identical SLAs |
| Designated TAM | Included | Included |
| Coverage | 24x7 (Support Engineers) | 24x7 (Support Engineers) |
| Hands-on-keyboard remediation | Guidance only | Executes changes, with your permission |
| Price vs. published rate | 100% | 70% |
Same commitments
Response-time SLAs
Identical to AWS Enterprise Support — the same severity levels, the same response windows.
| Priority | Severity level | Response | Example |
|---|---|---|---|
| Critical | Business-critical system down | 15 minutes | Major outage; loss of entire enterprise or customer base. Potential for large revenue loss or business risk. |
| Urgent | Production system down | 1 hour | Business significantly impacted; important functions or applications aren’t available. |
| High | Production system impaired | 4 hours | Critical functions of your applications are impaired or degraded. |
| Normal | System impaired | 12 hours | Non-critical applications behaving abnormally; time-sensitive development question. |
| Low | General guidance | 24 hours | General development or service questions, or feature requests. |
Estimate your savings
Enterprise Support savings calculator
Enter your average monthly AWS spend. We'll apply AWS's published Enterprise Support formula, then show the ASCENDING rate at 30% off.
Program available starting at $4,000/month. 30% discount on AWS Enterprise Support tiers, at 10% / 7% / 5% / 3% by usage band, with a $5,000/month retail minimum. Estimates shown for monthly AWS spend up to $2,000,000.
- AWS retail Enterprise Support
- $22,000/mo
- ASCENDING Enterprise Support
- $15,400/mo
You save
$6,600 /month
$79,200 per yearSee what your Enterprise Support bill should look like
Bring your last AWS invoice. We'll confirm eligibility and your exact discounted rate in one call.
At a glance
AWS Enterprise Partner-Led Support
Reference facts covering discount, eligibility, coverage, and commitment.
| Capability | What it provides |
|---|---|
| Security posture | Proactive 24x7 monitoring, triage, and incident response across your environment. |
| Architecture optimization | TAM-led Well-Architected Reviews across modernization, AI adoption, and scalability. |
| Critical events | Readiness reviews and live coordination for launches, migrations, and peak-traffic events. |
| FinOps management | Free, industry-standard FinOps tooling for cost optimization, utilization, and forecasting. |
| Hands-on-keyboard | Engineers execute changes directly in your environment, with your permission. |
| Pricing | The same AWS Enterprise Support plan, at 30% off the published retail rate. |
Specifications
AWS Enterprise Partner-Led Support technical
Procurement questions to have answered before switching providers — not assumptions about what any partner includes.
| Specification | Value |
|---|---|
| Plan | AWS Enterprise Support, delivered by ASCENDING |
| Discount | 30% off AWS’s published Enterprise Support rate |
| Eligibility | $4,000/month minimum AWS spend |
| Commitment | 90 days minimum, then month-to-month |
| Coverage | 24x7, onshore + offshore Support Engineers |
| Ticketing | ASCENDING Support Center, same case severity levels as AWS |
| Technical Account Manager | Designated TAM included |
| Remediation | Hands-on-keyboard execution, with customer permission |
| Partner status | AWS Premier Tier Services Partner, Managed Service Provider |
Rollout
From quote to live coverage
The engagement starts with your last AWS invoice. These 3 steps take it from quote to 24x7 coverage.
Assessment & quote. Share your recent AWS invoice. We confirm eligibility and your exact discounted rate.
Transition. You sign on and your TAM and support team onboard. No AWS account migration required.
Ongoing delivery. 24x7 support begins under the same ticketing system and SLAs, with hands-on-keyboard remediation available.
In practice
What hands-on-keyboard support looks like
For example: our team’s monitoring flags a security finding or a resource nearing capacity. Under AWS-direct Enterprise Support, the response is guidance — a recommendation for your team to implement. With ASCENDING, and only with your prior authorization scoped to specific accounts and actions, our on-call engineer makes the change directly, under the same case severity and response-time commitments as AWS Enterprise Support.
The same applies to FinOps: rather than a report identifying idle or oversized resources, our engineers implement the resizing or cleanup directly, using the free FinOps tooling included in the plan.
FAQ
AWS Enterprise Partner-Led Support questions
The questions procurement and finance teams ask before switching providers.
Enterprise Support is billed monthly, just as it is today, with no long-term contract. ASCENDING’s discount is applied against AWS’s published retail rate, so your Enterprise Support cost reflects the reduced rate directly — no separate reimbursement or credit cycle to manage.
A 90-day minimum commitment, then month-to-month with no long-term lock-in.
No. Your AWS account, contracts, and any Private Pricing Agreement or Enterprise Discount Program commitments stay exactly as they are. This is a separate line item — it doesn’t touch your usage pricing or your relationship with your AWS account team.
Any hands-on-keyboard work happens only with your explicit authorization — scoped to the accounts, actions, and time windows you approve, through IAM roles you control and can revoke at any time. This is consistent with our AWS Managed Service Provider certification for operational and security practices.
There’s no migration. You keep your existing AWS accounts and support plan structure; ASCENDING becomes your Enterprise Support delivery partner, and future invoices reflect the discounted rate going forward.
Yes — the same response-time commitments as AWS Enterprise Support, including under-15-minute response for business-critical cases, on the same case severity levels and ticketing system you use today.
Related resources
ASCENDING and AWS resources
- Well-Architected Reviews How ASCENDING evaluates your architecture against AWS’s Well-Architected Framework, included in this plan.
- AWS Zero Trust Framework The security model ASCENDING implements as part of proactively strengthening your security posture.
- Cloud Migration & Modernization ASCENDING’s approach to the architecture modernization work covered under this support plan.
Sources
Standards and references
ASCENDING’s discount is calculated against AWS’s own published terms. Reading the underlying pages is the fastest way to verify it.
- AWS Enterprise Support plan AWS’s published Enterprise Support plan, response-time SLAs, and included services.
- AWS Support pricing AWS’s published support tier pricing, the retail rate ASCENDING’s discount is calculated against.
- AWS Managed Service Provider Program The AWS validation program behind ASCENDING’s MSP designation.
